- FREE SHIPPING FOR U.S. ORDERS
- SHIPPING METHOD
- SALES TAX
- SHIPPING ERRORS
- GREEN PACKAGING AND PRINTING
- CANCELLATION POLICY
- WHAT CAN BE RETURNED
- WHEN DO ITEMS NEED TO BE RETURNED
- WHERE DO ITEMS NEED TO BE RETURNED
- HOW DO CUSTOMERS RETURN ITEMS
- SHIPPING FOR RETURNS
- CREDIT FOR RETURNS
- REFUNDS FOR PRODUCTS ON OTHER WEBSITES
FREE SHIPPING FOR U.S. ORDERS
We offer free shipping on all book purchases. Currently TobyHemenway.com only offers book sales to customers in the U.S. For international purchases please order through your choice of retail bookseller.
We understand that getting your items quickly is important to you, so we make every effort to process your order as fast as possible. All books are ready to ship via USPS media mail. All books will be sent within two business days of order.
Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 continental U.S. depending on your location.
Applicable sales tax will be added to your order for shipments to residents of California. TobyHemenway.com is not responsible for other taxes.
TobyHemenway.com is not responsible for packages delivered to an incorrect address. Packages that go missing via USPS will be offered store credit (no refunds) or a replacement after 30 days of no movement via the USPS tracking website.
GREEN PACKAGING AND PRINTING
All our books are shipped in fully recyclable, paper padded mailers. The Permaculture City is printed on 100% postconsumer recycled paper, processed chorine free. As result, the typical print run saves 125 trees (40′ tall and 6-8″ diameter), 56 million BTUs of total energy, 10,766 pounds of greenhouse gases, 58,392 gallons of wastewater, and 3909 pounds of solid waste. Gaia’s Garden is printed on 10% postconsumer recycled paper, processed chorine free. The typical print run thus saves 29 trees (40′ tall and 6-8″ diameter), 13 million BTUs of total energy, 2496 pounds of greenhouse gases, 13,535 gallons of wastewater, and 906 pounds of solid waste. These calculations were made using the Environmental Defense Paper Calculator.
Because orders are often shipped the next business day, cancellations of orders must be made within 12 hours of making the order. The order may then be returned when received, and our regular refund policy, below, then applies.
WHAT CAN BE RETURNED?
We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 14 days of receipt for a full refund in your original form of payment. Please email us at firstname.lastname@example.org before returning your item. All returned items must be in the original condition without noticeable wear, dirt, or damage.
WHEN DO ITEMS NEED TO BE RETURNED?
Items need to be returned to TobyHemenway.com within 14 days of receipt.
WHERE DO ITEMS NEED TO BE RETURNED?
Please ship all returned items back to us in a padded mailer or a box to:
PO BOX 602
OCCIDENTAL, CA 95465
HOW DO CUSTOMERS RETURN ITEMS?
All returned items must be sent back to us in a padded mailer or a box. Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original purchase.
SHIPPING FOR RETURNS?
At this time we do not pay for return shipping back to us.
CREDIT FOR RETURNS?
If you wish, you may return the unused item within 14 days of receipt and receive a store credit instead of a refund. Let us know before returning the item if you wish store credit.
REFUNDS FOR PRODUCTS ON OTHER WEBSITES
Refunds or cancellation policies for purchases made on other websites mentioned on TobyHemenway.com, such as various lectures and permaculture design courses, will vary depending on the organization listing those products. Please see the seller’s webpage for their terms, conditions, and refund policies.